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If you wish to cancel your order, you must contact us immediately, but no later than 12 hours after you submitted the order, via phone (8008971480) or email to info@unidukan.com.
You can cancel your order submitted to us in the following circumstances:
If you already received your order, a cancellation is not possible.
While we will do our best to procure and deliver your order, certain products may be temporarily unavailable or out of stock. In some instances, incorrect items may be delivered to you. In such cases:
In every event, we will do our best to ensure your satisfaction.
In line with the laws of the Kingdom of Saudi Arabia, certain type of items cannot be returned, unless the items are defective or damaged.
This includes customized products (such as special orders or personalized items),
Please inspect your order upon reception and contact us immediately if any item is defective, damaged or if you received the wrong items, so that we can evaluate the issue and make it right.
We will either replace any defective or damaged items or issue a refund at our discretion.
We will notify you once we have received and inspected your return (in case required), and let you know if a refund was approved or not. If approved, you will be automatically refunded using your original payment method. Please remember it can take some time for your bank or credit card company to process and provide the refund.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any questions at info@unidukan.com.
for orders over 175 SAR
available
methods